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PaymentUpdated 9 months ago

Which payment methods do you accept?

We offer Shopify Payments, Visa, Mastercard, AMEX, Paypal, and Klarna for the majority of countries. The payment methods we offer are presented in the checkout, please make sure you have selected the correct currency in the upper right corner. 

Most countries are charged in local currency. Prices on the website will show the currency for the website you are currently visiting. 

Can I buy now and pay later?

Yes, we offer Klarna where you can Pay later. This way you can receive your package and then pay.

Why has my credit/debit card declined at checkout?

If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider. 

Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.

How much tax and duty will I have to pay?

Unfortunately, we cannot estimate how much tax and duties you will pay to your country as this is regulated by the respective country. Your local customs office should be able to estimate the price of the import fees. 

Are VAT/tax and duties included in the given price?

When ordering from within the EU, UK, Norway all additional charges such as VAT/tax and duties are included in the given price. 

When ordering from outside the EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as gifts.

Can I claim tax or customs refund on a purchase?

Unfortunately not, tax on purchases made on our online store cannot be recovered through the VAT Retail Export Scheme. Please contact your local customs office to request a refund*. 

*For orders outside the EU only. Orders within the EU are always duty free.

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