Return PolicyUpdated 3 months ago
We understand that sometimes a return or size exchange may be necessary. Here are some important details to keep in mind:
If the size guide has been used and your size is still not perfect, we offer free size exchanges for your convenience. Please reach out to our customer support team to initiate a size exchange
Returns are subject to a small fee to cover return shipping and warehouse handling. Please contact our customer support team for further information regarding the fee and specific details for your region.
To initiate a return, please ensure that the product meets the following conditions:
- The product is in new condition and has not been used outdoors or on dirty surfaces.
- The original packaging is intact, and labels have not been removed.
- Once the returned package reaches our warehouse, our staff will inspect it thoroughly before providing an approval or denial.
Upon approval, a refund of the original amount will be issued to you. Please note that the refund may take up to 10 working days to reflect in your account, depending on your bank or card issuer. There is nothing Wyde Footwear can do to speed up this process.
Faulty Products: If you have received a faulty product, we will replace it if it is currently in stock. If the product is not in stock, please request a refund through our customer support team.
Defective Parts: If any loose parts, such as the inner sole, become defective, please reach out to our customer support team. They will arrange for a replacement to be sent to you.
Toe Separators/Spacers: Unfortunately, these cannot be returned to our website due to hygiene reasons. We prioritize our customers' health and safety, and therefore, we cannot reuse or resell products that have come into direct contact with the body.
For further information on fees, size exchanges, or any questions regarding the return process, please contact our customer support team at [email protected]. They will be happy to assist you.
You can also submit this form on the website
Can I use another carrier to return my order?
For US, Canada, Australia orders, the customer has an option between receiving a return label from the Wyde team with UPS or using their own carrier after receiving specific instructions from the support team. The more cost effective option is often for the customer to use their own carrier.
For all other regions - all returns must be sent with original packaging and a shipping label provided by the Wyde team.
Can I return/exchange items if I change my mind?
You can return and exchange your items as long as they are in original condition, and within 14 days of receiving your items.